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Customer Consultation Supervisor for US territory

Customer Service | Full-time | Shanghai | Posted by:Shangli-Shanghai     Jan 10 17:23      share
Email:grac*********    Tel:*********     Working City:Shanghai   Hits:

Duties

       Answering inbound telephone calls majority from North America customers

       Managing and helping the customer’s needs

       Assisting customers participating in our compensation surveys.

       Explaining compensation and benefit terminology to customers.

       Answering customer questions about how to navigate through our online platform.

       Helping customer understand the invalid data errors and survey result.

       Communicating and understanding customer concerns

       Fostering a good working relationship and rapport with customers

       May provide some outbound support for the special outreach project

       Working in the night shift

Qualifications

       Read and converse well in English

       Excellent communication and listening skills, a pleasant demeanor along with a professional appearance and ability to work well with people.

       Ability to manage high call volume

       Navigates through multiple online systems.

       Working knowledge about Microsoft Excel and others in the MS office suite.

       Work independently as well as with the team

       High school diploma is required. Post high school education is preferred.

       Work in the night shift

       Previous customer service experience is a plus


Please feel free to offer a person for the position,if it is recommended successfully, You will get a certain number of bounty from 2000 to 20000 RMB ! Each of the offering steps has records in your registered email and membership center.

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